Common Watch Problems & Our Professional Solutions
The Premier Choice for Swiss Watch Repair: Professional Diagnostics, Precision Restoration, and a Renewed Timepiece.
Is your precious Swiss watch experiencing issues? Whether it's inaccurate timekeeping, water damage, or the need for routine maintenance, we provide professional, reliable Swiss watch repair services to restore your beloved timepiece to its optimal condition, preserving its value and vitality.
Water Ingress / Condensation
Keywords: Watch water damage, watch fogging, condensation removal
The presence of moisture inside your watch is a critical warning sign. It is typically caused by failing gaskets or accidental exposure to water. While slight condensation under the crystal may seem harmless, if not addressed immediately, the moisture will rapidly corrode the precision metal components within the movement, leading to rust and potentially irreversible, permanent damage.
Our Service: For a water-damaged watch, we perform an immediate disassembly, ultrasonic cleaning, and re-lubrication. We meticulously inspect all components and replace aged water-resistance gaskets. Finally, a rigorous water-resistance test is conducted to ensure your watch's protection is fully restored, preventing more severe damage in the future.
Watch Not Running / Stoppage
Keywords: Watch stopped, mechanical watch not running, watch has stopped
A watch that has stopped running is a major cause for concern. The issue can stem from several complex reasons: insufficient power reserve, gear displacement caused by a sharp impact, accidental magnetization, dried-out movement lubricants causing components to seize, or other internal movement faults. For vintage timepieces, it can also be the result of long-term neglect.
Our Service: We utilize professional diagnostic equipment to perform a comprehensive analysis and identify the cause of the stoppage. For mechanical watches, we inspect the automatic and manual winding systems. If the fault is internal, we conduct a precision movement overhaul, replace any damaged components, and perform professional demagnetization and re-lubrication as needed to restore your cherished timepiece to smooth, accurate performance.
Inaccurate Timekeeping
Keywords: Inaccurate timekeeping, watch running fast, watch running slow, watch calibration, watch regulation
A watch running inaccurately can be caused by insufficient power reserve, prolonged exposure to moisture, accidental magnetization, physical shock, extreme temperature changes, or the aging of internal components. A persistent timekeeping error can seriously impact your daily schedule and your confidence in your timepiece.
Our Service: Using professional timing instruments, we can precisely diagnose the cause of the inaccuracy. We will perform an expert regulation of your watch, fine-tuning the movement's rate. If any components are found to be aged or damaged, we will recommend a complete overhaul and parts replacement. For issues caused by magnetization, we provide a professional demagnetization service to restore your watch to its original timekeeping precision.
Watch Crystal / Glass Damage
Keywords: Watch crystal replacement, shattered watch glass, cracked watch crystal, sapphire crystal repair
The crystal is the first line of defense for your watch's dial and movement. If it is accidentally cracked or shattered, it not only compromises the watch's appearance but also allows dust, moisture, and microscopic debris to enter the movement, which can cause severe damage. Whether it is a sapphire, mineral, or acrylic crystal, any type can be damaged by an impact.
Our Service: We provide crystal replacement services for all types of watches, including those with sapphire crystals. Our process involves carefully removing the damaged crystal, thoroughly cleaning any debris from the dial and movement, and professionally fitting the new crystal. Upon completion, we will also perform a pressure test to ensure the watch's water resistance is fully restored.
Loose or Damaged Crown
Keywords: Watch crown repair, loose crown, broken winding stem, time-setting issues
The crown is the primary component for interacting with your watch, responsible for manual winding and for setting the time and date. If the crown becomes loose, detached, slips when turned, or is difficult to operate, it directly impacts the watch's functionality. This can be caused by an impact, long-term wear, or damage to the internal winding stem.
Our Service: We will meticulously inspect the crown and its connecting internal mechanisms, including the winding stem. Depending on the extent of the damage, we provide professional crown repair or replacement services to ensure smooth winding and time-setting operation. At the same time, we will inspect and replace the relevant water-resistance gaskets to restore the watch's protective seal.
Automatic or Manual Winding Failure
Keywords: Automatic winding repair, manual winding problem, insufficient power reserve, watch not winding
For a mechanical watch, a problem with the winding system—whether automatic or manual—will cause the watch to stop or run inaccurately. If you find your watch cannot be wound, the winding action slips, or it has an insufficient power reserve, the cause may be a fault with the automatic rotor, worn winding gears, or an issue with the mainspring system.
Our Service: We conduct a comprehensive diagnostic of the watch's winding system. For an automatic watch, we will inspect the efficiency and operation of the automatic rotor. For a manual-wind watch, we will assess the condition of the winding gears and mainspring system. We will then clean, lubricate, or replace any worn components to ensure the winding system is smooth and effective, allowing your cherished timepiece to maintain a full and reliable power reserve.
Core Swiss Watch Maintenance Services
The Premier Choice for Swiss Watch Repair: Professional Diagnostics, Precision Restoration, and a Renewed Timepiece.
Is your precious Swiss watch experiencing issues? Whether it's inaccurate timekeeping, water damage, or the need for routine maintenance, we provide professional, reliable Swiss watch repair services to restore your beloved timepiece to its optimal condition, preserving its value and vitality.
Complete Service & Overhaul (Movement Maintenance)
Keywords: Watch overhaul, complete watch service, movement maintenance, watch servicing
A Complete Service and Overhaul is the single most critical service for maintaining the long-term health and accuracy of your watch. This comprehensive process involves the complete disassembly of the movement, where every component is ultrasonically cleaned, meticulously inspected for wear, expertly re-lubricated, and then precisely reassembled to ensure flawless performance.
Why is this service necessary?
The hundreds of microscopic components inside your watch's movement operate at high speeds and require precise lubrication to function correctly. Over time, these lubricants degrade, dry out, or become contaminated with dust, which increases friction and accelerates component wear. Regular servicing effectively prevents this wear, ensures the movement runs smoothly, and extends the life of your watch. It is the best way to protect your valuable investment, ensuring your timepiece remains accurate and durable enough to be passed down for generations.
Polishing & Refinishing
Keywords: Watch polishing, case refinishing, watch scratch removal, bracelet repair
During daily wear, it's inevitable for a watch case and bracelet to accumulate scratches, dents, and lose their original luster, impacting the watch's overall beauty and feel. Our professional polishing and refinishing service is designed to restore the original metal textures and brilliant appearance of your timepiece. For deeper damage, we can utilize advanced techniques like laser welding to repair visible defects.
Why is this service necessary?
A watch is not just a timekeeping instrument; it is a symbol of taste and a valuable collectible. Scratches and marks of time can diminish its value and affect your ownership experience. A professional polish and refinish will restore your watch's beauty. For future resale value, maintaining a pristine appearance is crucial. We ensure your watch's exterior is returned to its best possible condition, looking brilliant and new.
Battery Replacement (For Quartz Watches)
Keywords: Watch battery replacement, quartz watch service, gasket replacement
A quartz watch relies on a battery for power. When the battery is depleted, a replacement is necessary to restore its function. A crucial step that is often overlooked is that the watch's water-resistance gaskets should also be inspected and replaced during a battery change, as these seals degrade over time and can compromise the watch's integrity.
Why is this service necessary?
The battery is the lifeline of a quartz watch. More importantly, checking and replacing the water-resistance gaskets when the case is open is a critical preventative measure. An aged gasket can easily allow moisture or dust to enter the movement, causing far more severe and costly damage than a simple battery replacement. This is a quick and essential service that effectively prevents future water damage and ensures your quartz watch remains accurate and secure.
Water Resistance Testing & Repair
Keywords: Watch water resistance test, waterproof repair, watch gaskets, water damage, watch condensation
A watch's water resistance is not permanent. It degrades over time, primarily due to the natural aging and hardening of the gaskets and seals in the case back, crown, and pushers. Even high-performance dive watches require regular testing and maintenance to ensure their seals remain intact.
Why is this service necessary?
Water resistance is the final line of defense protecting your watch's movement from moisture and dust. Once this protection fails, the result can range from minor fogging under the crystal to catastrophic water ingress, causing rust and severe, often irreversible, damage. For anyone who regularly exposes their watch to water (hand washing, rain, swimming) or lives in a humid climate, periodic water resistance testing is essential to prevent damage before it occurs.
Strap & Bracelet Replacement / Repair / Adjustment
Keywords: Watch strap replacement, bracelet repair, leather strap replacement, steel bracelet repair
The strap or bracelet is a vital part of your watch, affecting not only wearing comfort but also the overall aesthetic. Whether it's a worn or torn leather strap, or a scratched, loose, or damaged metal bracelet clasp, these issues can detract from the ownership experience and even risk the safety of your watch.
Why is this service necessary?
A comfortable and secure strap enhances the daily experience of wearing your watch. A damaged or low-quality strap not only looks poor but can break unexpectedly, causing your valuable timepiece to fall and suffer severe damage. Choosing a high-quality replacement or having your original professionally repaired extends the life of your watch and maintains its beauty and security.
Watch Modification & Personalization
Keywords: Watch modification, custom watch, watch personalization, bezel replacement, dial replacement, diamond-setting
For owners seeking to express their individuality, watch modification is the ultimate way to create a more personal style. This can include changing the dial, hands, or bezel, or even commissioning custom services such as diamond setting to transform a standard model into a unique, one-of-a-kind timepiece.
Why is this service necessary?
In a market with many similar models, personalization allows your watch to stand out. Our services cover a wide range of custom options, including dial, hand, and bezel changes, as well as professional diamond setting. Our expert technicians will provide professional advice based on your vision and apply their masterful craftsmanship to ensure the modified timepiece possesses both exceptional quality and aesthetic beauty, creating a watch that is truly your own.